Privacy Policy.
Last updated: January 2026. Your privacy is our priority. We are committed to protecting your personal data and being transparent about how we use it.
1. Introduction
Welcome to Quinckle (“we”, “us”, “our”). We operate a platform that enables users to discover restaurants, book tables, pre-order food, place dine-in orders via QR, and leave verified reviews. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use Quinckle via app, web, or QR session.
By using Quinckle, you consent to the practices described in this policy.
2. Governing Law
This Privacy Policy is governed by and compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws of India.
3. Data We Collect
We collect the following categories of data depending on how you interact with Quinckle:
3.1 Account Information
- Name
- Email address
- Phone number
- Authentication tokens
3.2 Location Information
- Approximate location for discovery
- Precise location for verification (≤ 50m)
- No continuous background tracking
3.3 Order & Booking
- Restaurant visited
- Table details & Party size
- Order details (items, status)
- Pre-orders & Confirmations
3.4 QR Guest Sessions
- Temporary Session ID
- Table number
- Order details
- Payment method & Timestamps
3.5 Payment Information
Processed via third-party providers (e.g., Razorpay). We do not store full card or UPI credentials.
3.6 Device Information
Device type, OS version, Browser Version, IP address, and Language settings.
3.8 Reviews & Ratings
Only from verified diners: Review content, Photos (optional), Restaurant visited, and Timestamp.
4. How We Use Your Data
5. Legal Basis for Processing (DPDP Act)
We process data based on:
6. Guest QR Sessions
Guest QR ordering does not require login. For such sessions we generate a temporary anonymous identifier and store order data linked to vendor settlement. No permanent profile is created unless you choose to register later.
7. Data Retention
| Data Type | Retention Duration | Purpose |
|---|---|---|
| Account data | Until account deletion | Service continuity |
| Booking history | Until account deletion | Past visits & reviews |
| Payment records | 7 years | Tax + legal compliance |
| Guest QR sessions | Up to 180 days | Vendor reconciliation |
| Reviews | Permanent | Public content |
| Location | Ephemeral / Session | Verification & Discovery |
8. Data Sharing
We share data with restaurant partners, payment processors, SMS providers, and infrastructure partners. We do not sell personal data to third parties.
Note: Restaurants never receive your identity credentials (phone/email) unless required for specific booking coordination.
9. Security Measures
- TLS/HTTPS
- RBAC
- Cloudflare WAF
- Tokenized Sessions
- Audit Logging
- Encryption at rest
- DDoS Protection
- Fraud Monitoring
10. User Rights (DPDP)
- Access & Correction
- Data Portability
- Deletion of Data
- Withdrawal of Consent
11. Children’s Privacy
Quinckle is not intended for users under 18 years of age. We do not knowingly collect data from minors.
12. Cookies and Tracking
We use cookies for login sessions, analytics, and preference storage. Separate Cookie Policy available upon request.
13. Restaurant Vendors
Vendors share business identity, tax documents (GST/PAN), and operational data. This data is processed for settlements and compliance.
14. Cross-Border Transfer
Data may be processed via global infrastructure under strict contractual safeguards.
15. Changes to This Policy
We may update this policy periodically. Users will be notified when material changes occur.
16. Contact & Grievance
For any privacy related inquiries or grievances, please visit our Contact Us page.